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Technical Support

We receive hundreds of e-mails (during peak season easily a thousand e-mails) per day due the popularity of our products. We feel bad if we choose to ignore your mail if we are unable to handle the vast mail volume on overloaded days. On the other hand, we do not have sufficient resources to handle these technical support questions (please note that we reserve our reply priorities for registered users). Kindly do us a favor by visiting our website for Frequently Asked Questions (FAQs) at http://www.inklineglobal.com/support/ or utilize this online help file to assist you. Thank you for your understanding.

Technical Support Policy For Registered Users

Technical support is provided to registered users free-of-charge for one year, starting from the date of registration. If your technical support grace period is over, you can extend your support period by upgrading to the latest version of the software

Information Needed for Technical Support

1. Modem Booster version information
2. Your full name
3. EMAIL address
4. Please specify if you are a registered user to receive priority support
5. If it is a bug, describe the symptoms in as much details as possible
6. Current Operating System (e.g. Windows 95, Windows 98 or Windows NT 4.0)


Internet E-Mail (Highly Preferred)

support@inklineglobal.com

Postal Mail for North American Users

INKLINE GLOBAL, INC.
P.O. Box 5479
Reno, NV 89513
USA

Postal Mail for International Users

INKLINE SOFTWARE LABS
Rochor P.O. Box 1023
Singapore 911831
Republic of Singapore